iPrima Media

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AI-powered customer service
Whatsapp Automation

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WhatsApp Business Platform messaging solution

Business Messaging Is done to engage customers in valuable, next-level conversations and build excellent relationship on their preferred messaging platform.

Messages and create transactions message with a business each week on WhatsApp messaging platform 1.000.000.000

Personalized Experience
of APAC consumers say they would make a repeating purchase when they’ve had a personalized experience 80%
Increasing Numbers in Social Commerce
of people in the APAC region are most likely to shop via social media, meaning there is an increased expectations in online commercial transactions 88%
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Whatsapp Automation

Things Your Business Can Achieve with
AI-Powered WhatsApp Business Platform

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The new way to transform your customer engagement With AI-Automation

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AI-Powered Whatsapp Automation

There are 3 Important Elements
to consider in order to create a successful WhatsApp Business Platform Messaging strategy:

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Whatsapp Automation

End-to-end Business Messages Tracking Solution

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Track Leads Source Using Tagging

Auto Tagging allows tracking of conversation and personalized support across the customer journey

Bot & Agent Collaboration

Answer customers questions with chatbot or allocate the queries to the available and suitable agents

Agent Performance

Measure agent performance and their response time for better
 SOP and quality controls

Integration to chat & other platforms

Integrate with omnichannel, CRM platforms (to get tracking & reports), or websites (for sending automated OTP messages)

Improve satisfaction with CSAT

Gather insights and Feedback to get actual customer’s experience and satisfaction level

Tour & Travel Industry

Engage better with customer throughout their journey

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Retail Industry

Create excellent and meaningful conversations

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Health Industry

Faster and more efficient way to response customers

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Why Malaysian Businesses Need WhatsApp Automation

 

  • Meet Customers Where They Are: WhatsApp is the preferred communication channel for Malaysians, surpassing traditional channels like phone or email. Businesses need to adapt to reach their audience effectively.

  • 24/7 Availability: Automation allows you to provide instant responses even outside of business hours, improving customer satisfaction and preventing lost leads.

  • Personalized Engagement at Scale: Chatbots and automated flows can deliver tailored messages and experiences to large audiences, creating the feel of one-on-one interactions.

  • Streamline Operations: Automate FAQs, order updates, and appointment reminders to free up staff time for complex tasks and boost efficiency.

  • Boost Sales and Conversions: Proactively send promotional offers, answer product questions in real-time, and guide customers seamlessly through the purchase process using WhatsApp.

  • Data-Driven Insights: Automated interactions provide valuable analytics on customer behavior, allowing for better targeting and improved marketing strategies.



Tips for Implementation:


Set Clear Goals:
Are you aiming for lead generation, customer support, or both?

Choose the Right Provider: Consider features like chatbot builders, analytics, and integrations.

Personalize When Possible: Don't overly rely on generic replies, balance automation with a human touch.

 

 

Key Advantages of Qontak:

 

  • Omnichannel Power: Qontak unifies popular communication channels like WhatsApp, Facebook, Instagram, Live Chat, and more into one platform. Manage conversations from all channels in a single dashboard for efficiency.

  • Intuitive CRM: Qontak's built-in CRM effortlessly stores and organizes your customer data. Create detailed profiles, track interactions across channels, and leverage insights for personalized communication.

  • Workflow Automation: Streamline your processes with powerful automation tools. Design chatbot flows, set up auto-replies, route conversations to the right team, and trigger personalized marketing campaigns.

  • Team Collaboration: Coordinate your entire team within Qontak. Assign conversations, leave internal notes, and seamlessly hand off customers between sales and support for a smooth experience.

  • Measurable Results: Qontak's analytics and reporting give you a clear picture of your customer service, sales performance, and campaign ROI. Identify key trends and make data-driven improvements.

  • Cloud-Based Flexibility: Access Qontak from anywhere, on any device. Scale your operations as needed without complex infrastructure.

     

 

 

Why Companies Love Qontak

 

  • Ease of Use: Qontak is designed with a user-friendly interface, making it easy for teams to quickly adopt and master.

  • Customization: Adapt Qontak's features to fit your specific business needs and workflows.

  • Top-Notch Support: Qontak provides timely and helpful support to ensure you maximize the platform's potential.

 

 

Experience the difference yourself!

Try Qontak's free trial or request a demo to see how it can streamline your customer engagement.

 

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