AI-powered customer service
Whatsapp Automation

• Meet Customers Where They Are: WhatsApp is the preferred communication channel for Malaysians, surpassing traditional channels like phone or email. Businesses need to adapt to reach their audience effectively.

• 24/7 Availability: Automation allows you to provide instant responses even outside of business hours, improving customer satisfaction and preventing lost leads.

• Personalized Engagement at Scale: Chatbots and automated flows can deliver tailored messages and experiences to large audiences, creating the feel of one-on-one interactions.

• Streamline Operations: Automate FAQs, order updates, and appointment reminders to free up staff time for complex tasks and boost efficiency.

• Boost Sales and Conversions: Proactively send promotional offers, answer product questions in real-time, and guide customers seamlessly through the purchase process using WhatsApp.

• Data-Driven Insights: Automated interactions provide valuable analytics on customer behavior, allowing for better targeting and improved marketing strategies.
  
  
  
  

Tips for Implementation:

Set Clear Goals: Are you aiming for lead generation, customer support, or both?

Choose the Right Provider: Consider features like chatbot builders, analytics, and integrations.

Personalize When Possible: Don’t overly rely on generic replies, balance automation with a human touch.

Key Advantages of Qontak:

• Omnichannel Power: Qontak unifies popular communication channels like WhatsApp, Facebook, Instagram, Live Chat, and more into one platform. Manage conversations from all channels in a single dashboard for efficiency.
  
  
• Intuitive CRM: Qontak’s built-in CRM effortlessly stores and organizes your customer data. Create detailed profiles, track interactions across channels, and leverage insights for personalized communication.
  
  
• Workflow Automation: Streamline your processes with powerful automation tools. Design chatbot flows, set up auto-replies, route conversations to the right team, and trigger personalized marketing campaigns.
  
  
• Team Collaboration: Coordinate your entire team within Qontak. Assign conversations, leave internal notes, and seamlessly hand off customers between sales and support for a smooth experience.
  
  
• Measurable Results: Qontak’s analytics and reporting give you a clear picture of your customer service, sales performance, and campaign ROI. Identify key trends and make data-driven improvements.
  
  
• Cloud-Based Flexibility: Access Qontak from anywhere, on any device. Scale your operations as needed without complex infrastructure.

   

Why Companies Love Qontak

• Ease of Use: Qontak is designed with a user-friendly interface, making it easy for teams to quickly adopt and master.
  
  
• Customization: Adapt Qontak’s features to fit your specific business needs and workflows.
  
  
• Top-Notch Support: Qontak provides timely and helpful support to ensure you maximize the platform’s potential.

Experience the difference yourself!

Try Qontak’s free trial or request a demo to see how it can streamline your customer engagement.