Business Messaging Is done to engage customers in valuable, next-level conversations and build excellent relationship on their preferred messaging platform.
Messages and create transactions message with a business each week on WhatsApp messaging platform 1.000.000.000
Auto Tagging allows tracking of conversation and personalized support across the customer journey
Answer customers questions with chatbot or allocate the queries to the available and suitable agents
Measure agent performance and their response time for better
SOP and quality controls
Integrate with omnichannel, CRM platforms (to get tracking & reports), or websites (for sending automated OTP messages)
Gather insights and Feedback to get actual customer’s experience and satisfaction level
Meet Customers Where They Are: WhatsApp is the preferred communication channel for Malaysians, surpassing traditional channels like phone or email. Businesses need to adapt to reach their audience effectively.
24/7 Availability: Automation allows you to provide instant responses even outside of business hours, improving customer satisfaction and preventing lost leads.
Personalized Engagement at Scale: Chatbots and automated flows can deliver tailored messages and experiences to large audiences, creating the feel of one-on-one interactions.
Streamline Operations: Automate FAQs, order updates, and appointment reminders to free up staff time for complex tasks and boost efficiency.
Boost Sales and Conversions: Proactively send promotional offers, answer product questions in real-time, and guide customers seamlessly through the purchase process using WhatsApp.
Data-Driven Insights: Automated interactions provide valuable analytics on customer behavior, allowing for better targeting and improved marketing strategies.
Set Clear Goals: Are you aiming for lead generation, customer support, or both?
Choose the Right Provider: Consider features like chatbot builders, analytics, and integrations.
Personalize When Possible: Don't overly rely on generic replies, balance automation with a human touch.
Experience the difference yourself!